BT accused of ‘bullying’ customers by pausing broadband in digital landline push

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How it spread - 1 original report

1. Sat, 3 October 2026

   1 report
   • The Guardian World07:00first to report
     BT accused of ‘bullying’ customers by pausing broadband in digital landline push

     Companies race to switch households to ‘voice over internet protocol’ services by the end of January BT has been accused of “bullying” customers by temporarily cutting off their broadband to pressure them to upgrade to a digital landline, as providers race to switch households over before the January deadline. Telecoms companies have so far migrated 16-17m lines from the old copper network to digital voice over internet protocol (VoiP), which uses a broadband connection instead, in the biggest...